Frequently Asked Questions – Vapolia
🛍️ Orders
Q: How do I place an order on Vapolia?
A: Simply browse our store, add your items to your cart, and follow the secure checkout process. A confirmation email will be sent to you once your order is complete.
Q: Can I change or cancel my order after payment?
A: If your order has not yet been shipped, please contact us as soon as possible at vapolia.info@gmail.com. Once the order has been shipped, it cannot be changed.
📦 Delivery
Q: What are the delivery times?
A: In mainland France, delivery generally takes 2 to 4 working days. Delivery times may vary depending on the delivery method chosen.
Q: Do you ship internationally?
A: Yes, we deliver to several European countries. Delivery costs and times will be indicated during the ordering process.
Q: How do I track my order?
A: An email with a tracking link will be sent as soon as it is shipped. You can also track your order via your customer area.
🔄 Returns and refunds.
Q: Can I return an item?
A: Yes, you have 14 days after receipt to return an unused product in its original packaging. Contact us before returning it.
Q: Am I responsible for return shipping?
A: Return costs are the responsibility of the customer except in the event of an error on our part (defective product, wrong item received, etc.).
Q: When will I be reimbursed?
A: Once the return is received and verified, the refund will be made within 7 working days via the same payment method used for the purchase.
🧾 Products
Q: Are your products certified or tested?
A: All our products comply with current European standards. We carefully select our suppliers to guarantee quality and safety.
Q: I'm not sure which product I need, can you help me?
A: Of course! Write to us at support@vapolia.com, we will be happy to guide you according to your needs.
🔐 Payment
Q: Is payment secure?
A: Yes. All transactions on Vapolia are protected by SSL security. We never store your banking information.
Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, and other options depending on your country of residence.
📩 Need help?
If your question is not listed here, please contact us via our Contact page or by email at Vapolia.info@gmail.com.
Our team is responsive and happy to help you!
Product tested and approved
At Vapolia, each product is rigorously tested before being offered for sale.
Our team verifies the quality, safety, and effectiveness of each humidifier to ensure a seamless experience.
✔️ Lab tested
✔️ Reinforced quality control
✔️ Approved by our customers
Buy with confidence: you only get the best.
Protected and validated data
At Vapolia, the security of your personal data is a priority.
We use strict verification procedures to ensure that your information is:
✔️ Tested against any security flaws
✔️ Securely stored in compliance with GDPR
✔️ Never resold or used without your consent
Your data is in good hands.
Trust, transparency and respect for your privacy.
Our after-sales service is at your disposal!
At Vapolia, we have set up an efficient and humane After-Sales Service.
Before offering it, we tested every step of the process to ensure a smooth and fast experience:
✔️ Response within 48 working hours
✔️ Personalized monitoring of each file
✔️ Simple and stress-free return
✔️ Trained and attentive team
Our after-sales service is tested, validated and rated 5⭐ by our first customers.
Need help? We're here for you, really.
Tested and real environmental commitment
At Vapolia, our ecological promise doesn't stop at words.
Every action we implement is tested, measured and validated to have a real positive impact:
✔️ Recyclable or biodegradable packaging
✔️ Partnerships with approved recycling channels
✔️ Optimized transportation to reduce carbon footprint
✔️ Durable, repairable or rechargeable products
We believe in responsible growth.
💚 Because taking care of your well-being also starts with that of the planet.
